Terms and Conditions
Last updated: 4th May 2026
These Terms and Conditions govern your use of this website and the purchase of products from Keedlestone. By placing an order, you agree to the terms outlined below.
1. About Us
This website is operated by the Keedlestone developers. By purchasing from this site, you enter into an agreement with us for the supply of digital and/or physical products.
2. Products
We offer both digital products (downloadable content) and physical products (such as collector’s editions and merchandise).
Product descriptions, images, and mockups are provided for illustrative purposes. Final products may vary slightly in appearance.
3. Pre-Orders
Some products are sold as pre-orders.
- Pre-order windows will be clearly stated on the product page
- Estimated dispatch dates are provided but may be subject to change
- By placing a pre-order, you agree to wait until the stated dispatch period
We will make reasonable efforts to keep customers informed of any significant delays.
4. Pricing and Payment
All prices are listed in GBP (£) unless stated otherwise.
Payment is required at the time of purchase. Orders will not be processed until payment has been received.
5. Digital Products
Digital products are delivered via download.
- Access is provided after purchase
- Files may be updated in the future
- Customers may re-download updated versions where applicable
Due to the nature of digital content:
👉 Digital purchases are non-refundable once downloaded, except where required by law.
6. Physical Products and Shipping
Physical items will be dispatched to the address provided at checkout.
- Shipping times are estimates and not guaranteed
- We are not responsible for delays caused by postal services
- Customers are responsible for ensuring their delivery details are correct
International customers may be subject to customs fees or import duties.
7. Returns and Refunds
Physical Products
If your item arrives damaged or faulty, please contact us within 14 days of delivery.
We may offer:
- Replacement
- Refund
- Partial refund
depending on the issue.
Digital Products
Digital downloads are non-refundable once accessed, unless the product is faulty or not as described.
8. Limitation of Liability
We make every effort to ensure our products function as intended. However:
- We are not liable for incompatibility with your system
- We are not responsible for indirect or consequential losses
Use of our products is at your own discretion.
9. Intellectual Property
All content, including but not limited to:
- Keedlestone branding
- Digital files
- Artwork
remains the property of Keedlestone.
Products are provided for personal use only and may not be redistributed, resold, or shared.
10. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page.
11. Contact
If you have any questions regarding these Terms, please contact us via the website, Facebook, or Discord.
